DUE TO FEDEX NATIONWIDE DELAYS, PLEASE ALLOW EXTRA TIME FOR YOUR RETURN TO REACH OUR WAREHOUSE.
Please visit our RETURN CENTER or all returns and exchanges. You will receive a free, prepaid label, once we know which items you are returning/exchanging via the link.
For questions, please e-mail CONTACT@JUSTBEEQUEEN.COM.
If you have any questions regarding size & fit, or if you are not completely satisfied with your purchase, please e-mail CONTACT@JUSTBEEQUEEN.COM.
All FINAL SALE items are not eligible for return or exchange.
We accept returns on UNWORN garments within 14 days of receipt of your order.
We DO NOT accept returns on custom orders.
All returns must be unworn, in new condition with tags.
All international orders are FINAL SALE and all fees must be pre-paid by the customer.
You will receive an email confirmation once your order has shipped. If for any reason your order is to be delayed or cancelled due to stock, payment or otherwise, we will contact you via email.
All orders are shipped via DHL Express.
INTERNATIONAL ORDERS MAY BE SUBJECT TO DUTIES AND TAXES BILLED BY THE DESTINATION COUNTRY’S CUSTOMS DEPARTMENT.
The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be. We are not responsible for customs or transit delays. For more information ahead of purchase please contact customer care.
All International orders that are rejected by the customer due to duties and taxes, will be returned to us at the expense of the customer.
FEDEX GROUND - 1-5 Business Days
FEDEX 2 DAY - 2 days for orders placed before 11 am EST
FEDEX OVERNIGHT - Next-business-day delivery by 3 p.m